Organization wide issue in managing Operations and Process performance and KPI achievement
Significant crisis management and delayed or lost revenues / cost overruns
Defined an integrated Performance Hierarchy and enabled it in real time data modeling and reporting using advanced analytics and Microsoft Power BI based process workbench and Azure for Data Model management
The SLA Forecasting Engine helped client identify the key bottleneck processes and systems and plan for optimal budgets for re-implementation
Business Process Services company with legacy in Contact and Voice BPO
Strategy and Management expectation to create a New Age Business Digital Solutions and managed process services practice for Finance, HR, procurement and IT
Led the setup of the Business strategy and Capability build up PMO
Worked on developing Organization structure and key leadership requirements
Responsible for incubating Solutions architecture and Business Pursuit Centre of excellence
Led the discussion and technical evaluation of OEM Alliances for Robotic process Automation, Digital process Visualization and SaaS based process delivery platforms
Support the management leadership in defining 1+3 rolling strategic plan and Annual operating plan